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Move to new side of building

We are excited to announce that Phase 1 of construction will be completed in early March. We will start seeing patients on that side of the clinic the week of March 4th. Monday, March 4th will be a moving day. If you have a scheduled appointment on March 4th you will enter the clinic through our normal front doors. We will have reduced appointments on that day. We will be exclusively in Phase 1 from March through June while the remainder of the clinic undergoes a full renovation.

Here are some changes that will occur from March to June:

• We will be implementing curbside for all appointments and medication or food pick-up. Please call from the parking lot to check in and we will call when a room is ready for you to enter.

• You will enter through a new front entrance into a small makeshift reception area and a staff member will meet you to usher you into an exam room

• Our surgical appointments will be limited for those 3 months. We will still be able to do surgery but have a limited number of cages and recovery areas. Surgical drop-off and pick-up will also be curbside.

• If you purchase food from the clinic, please plan as we will be carrying a reduced volume of food due to lack of storage. You can also visit our online pharmacy and order your food from our online store https://springhillvet.vetsfirstchoice.com/.

What to Expect

Veterinary services in Carpentersville – delivered with courtesy and respect!

As a new client of our Animal Hospital in Carpentersville, you can expect our full attention to your pets’ needs.

When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet.

In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor.

Then, one of our veterinarians will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted.

This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.

Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow up.

Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

We are excited to meet you and your human and animal family members!