We hope this email finds you well and continuing to stay healthy during the recent surge of COVID-19.  We want to outline a few changes that will be effective on Wednesday October 28 in response to the recent increase in COVID cases in Kane and surrounding counties.

  1. We strongly encourage you to utilize curbside service for your appointments.  Please call 847-426-0550 when you arrive to check in.  A staff member will then come out to your car to retrieve your pet.

  2. If you feel strongly about being present for your pet’s appointment, that still is an option on a limited basis. However, rather than waiting in our waiting room, you now will be asked to wait in your car until we are ready for your pet’s appointment. You will call to check in over the phone, and we will alert you when it is time to enter the building and will direct you immediately into an exam room. If diagnostic tests need to be performed, we will have you return to your car while we wait for results.

  3. We will continue to utilize curbside service for all surgical drop-off and discharges and for all food and medication pick-ups.

Protocols and precautions that will remain the same are the following:

  1. A face mask must be worn at all times in the building-covering mouth and nose.

  2. One client per pet for those entering the building (exceptions will be made for end-of-life situations).

  3. If you or a family member is exhibiting COVID-like symptoms or have recently been sick, we kindly ask that you reschedule your appointment.

Thank you for your continued support and flexibility over the past 7 months.